Rule-Based Sentiment Analysis. Rule-based sentiment analysis has been around since the early 2000s. This approach involves searching the text of customer interactions to identify words and phrases ...

Most companies, especially those with SaaS offerings, focus considerable attention on running programs to measure the health of their customers. Little is done to organize the data and mold it into a ...

Combining Human Touch with Sentiment Insights. After spending decades in customer service, I've learned that while technology gives us extraordinary insights, the human element remains crucial.

Here's what to look out for on a fairly quiet Friday for economic and earnings news: Monthly eurozone industrial-production data at 5 a.m. ET. will give clues as to how the energy standoff with ...

Which is to say, if you don’t return as a Spectrum customer, the company will go after, or keep going after, your credit score. That’s not a promotional offer. It’s a shakedown.

Sentiment Classification: Using advanced NLP and ML techniques, we classify customer feedback into various sentiment categories, such as positive, negative, or neutral.