The Ministry of Consumer Affairs has taken a major step by sending complaints to Uber and Ola, two of the biggest ride-hailing companies, regarding claims that they charge varying prices depending on the kind of smartphone used to make the reservation.

The Consumer Protection Authority has issued notices to Ola and Uber over alleged fare differences based on mobile operating systems, with further investigations underway.

Meanwhile, Ravikumar called for greater transparency, stating, "If factors like estimated time, distance, and ride modes are consistent, users should not face discrimination based on their device."